My phone wont work

[dlittlesfu]

I emailed public mobile 2 days ago and havent gotten any help. My phone says its getting reception but I cant make any calls (it says theyre all long distance), send or receive any texts or get any data. My phone is only useful when I have wifi. My plan is up to date, activated and paid for. Im pretty tired of this and am going to switch providers pretty soon if someone doesnt lend me a hand.

[computergeek541]

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@arnoldvs wrote:

@Mary_M  I've been trying to send you a message but for some reason it won't it let me. I'm having the same issues with my talk and text, please get back to me, thanks! 

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Sorry, but Mary_M cannot help you as she is no longer a Public Mobile moderator.  You'll need to send that message to Moderator_Team.

[arnoldvs]

@Mary_M  I've been trying to send you a message but for some reason it won't it let me. I'm having the same issues with my talk and text, please get back to me, thanks! 

[Rockdaddy22]

You should send a private message about your issue to a mod like @Shazia_K

[Tiffiny]

Tried this and my phone still won't work. Says I have a credit and it will auto reload on July 19th can't figure put how to email anyone even though I've done it a thousand times. My phone told me to call 611 after waiting 30 minutes on hold I was told we can't access you phone.... I need this fixed now!

[Rockdaddy22]

Thanks for the great work as always @Mary_M

[DISQUISITION]

@dlittlesfu other community members have suggested the same thing.  Just do it!

[DISQUISITION]

you replied with the same message? do what I suggested now... 

[Mary_M · Accepted solution]

Hey @dlittlesfu

Thank you for bringing this to our attention !

There was a small issue when your plan reactivated, but don't worry. If you reboot your phone, your services will be fully functional.

I also apologize for the delay in our email response. As mentioned on the community, there is a higher than normal volume of emails coming in, thus creating a delay in answering. No need to get frustrated, we are here to help you 🙂

Do not hesitate to send me a message if you require further assistance.

Cheers

Mary

[DISQUISITION]

@dlittlesfu check for the users online and send personal message to a PM associate with your phone number.  There's usually one or two staff online.

[Rockdaddy22]

I'm truly sorry you're experiencing these issues, in the meantime you should consider downloading the Fongo app to make calls, it's good for times like this. Just follow @Pier great advise and you'll be well taken care of. Good luck and hold tight, they'll be in the office soon.

[Pier]

Hi @dlittlesfu,

Sorry to hear. Just send a simple private message along with your name and phone number to @Shazia_K or @Mary_M and the issue will be fixed asap. Be patient and do that now.

Yours,

[dlittlesfu]

I emailed public mobile 2 days ago and havent gotten any help. My phone says its getting reception but I cant make any calls (it says theyre all long distance), send or receive any texts or get any data. My phone is only useful when I have wifi. My plan is up to date, activated and paid for. Im pretty tired of this bull**bleep** and am going to switch providers pretty soon if someone doesnt lend me a hand.