My phone service was disconnected early and resulted in overdrawn my account

[CherylKimmy]

Hello Community .  I checked my bank statements for more than past few months and my statements all say 23 as earliest money is withdrawn from my chequing account and as late as 25th. This month I woke up this morning on the 21st and have no service and an NSF charge in my bank. I'd appreciate getting this resolved ASAP.  Why has this happened this particular month and can someone look into correct ting this so it's taken on the expected day and I don't have an nsf charge and no internet and phone service the next two days?  Thanks. 

[CherylKimmy]

Thank you  I was able to contact a cs agent as far as I can see! Thanks so much community.

[slusagm]

Look like you were using Chatbot and got into issue.  So, try contact them by direct message 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[CherylKimmy]

Hello. I am having issues with early disruption and payment on my account and trying to contact a support agent to explain and get a final response about the issue at hand so I can determine how to proceed as I believe I have a valid issue that can be rectified by an agent. I have filled the ticket several times and it either disconne to suddenly with my text disappearing or the submit button does not go through. There's no phone number so I do not know what to do. Any help from the community would be appreciated in letting me know how I can communicate to support under these circumstances? My phone number is obviously not working and I need a solution fast. Anyone?

[CherylKimmy]

Dear community. I have spent one hour filling out, repeatedly each and every box for a support ticket to reach an agent as the service offers no phone number, although as my service is om hold I could not use my phone if I wanted to. The submit button is remaining inaccessible as though I haven't completed tje ticket with the topic of service on hold. Someone please help as this is causing me alot of inconvenience. I woukd appreciate support from an agent ASAP. as i keep getting a circular response every time I try to reach out, with either my written text disappearing or the button not accessible. I am on a brand new current samsung phone. Thanks so much.

[CherylKimmy]

I did check and in the re ent months there's no 21 st charge. In fact the first month it was the 25th due to the weekend. Successive months, especially rally in recent past are never earlier than 23rd in Bank statements and 22 in public mobiles records. Do you really believe it's reasonable to expect people to count 30 days every month or to even know that that is part of the terms?? I am definitely aware now, but I'm not sure who has time to do that. In any case, I hope public mobile will remedy this in this I stance and I am now aware for future cases but this has been terribly inconvenient and expensive.

[CherylKimmy]

I go by day and I think it's reasonable to base payments on a spe ific day than to count the 30 days every month. I've been subscribed for many months and I'm not sure it's reasonable to expe t people to count the thirty days each month when mozt bills follow a pattern of a specific day. I think its reasonable for me to base my payment date on the date that shoes each month. I would like this fixed as I dobt find a $50  nsf fee and early inconvenient disruption of my services reasonable. I am trying to contact support but I keep getting disconnected or rerouted begore I am able to complete a ticket cycle.

[hairbag1]

@CherylKimmy 

when you initially set up your account, you provided a valid debit / credit payment card. Your regular plan renewals were taken from that card. There is no provision for direct bank payment other than debit. It's up to you to make sure there's $$ on your debit card for plan renewals. Regular plan renews every 30 days...not monthly, so make sure you provide funds in your bank account. You also have the option to disable autopay and just use payment vouchers you can get at 7-11, Shell or other retail outlets. London Drugs too.

[slusagm]

PM's cycle is not monthly but 30 days.  So, it would move up.  Check Payment history on My Account and it will show clearly hoe thr cycle date move up one day after a 31 days month

[Chalupa_Batman]

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@CherylKimmy wrote:

Hello Community .  I checked my bank statements for more than past few months and my statements all say 23 as earliest money is withdrawn from my chequing account and as late as 25th. This month I woke up this morning on the 21st and have no service and an NSF charge in my bank. I'd appreciate getting this resolved ASAP.  Why has this happened this particular month and can someone look into correct ting this so it's taken on the expected day and I don't have an nsf charge and no internet and phone service the next two days?  Thanks. 

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Hello @CherylKimmy 

Public Mobile plans are 30 days plans, not monthly plans. You need to go into your payment section and make a payment. It's that simple. 

Also, Public Mobile is self serve. Since this really isn't a Public Mobile issue and it's more of a payment issue, chatting with anyone from Public Mobile won't help.