@Brndkk wrote:
On November 1st I transferred my phone number from Fido to Public Mobile. I see "public mobile" as the provider on my phone screen. Nevertheless, Fido still sees my phone number as belonging to them. And they tried to charge money respectively.
Also I don't get ANY messages. Including the messages with confirmation to login to public mobile account on this website!!!
I would transfer back to Fido but they can't do it, since they see that my number still belongs to them.
All this month I tried to solve the problem on the Fido side and they didn't help. I can't solve the problem on the public mobile side either as there is no phone to call for a support (or maybe I just haven't found it?)
Please help, I am desperate now.
Your nubmer isn't actually stuck between carriers, and if calls from other people who are using non-Telus/non-Koodo/non-Public services still ring to Fido, your phone number is still fully at Fido. As you have never replied to the porting authorization text message, the port will never complete. If you're concerned about The port somehow finalizing, you could ask Fido to actively block the request.
When it comes to incoming text messages from other Telus customers, they will go to your Public Mobile service. Incoming phone calls from other Telus might also go to your Public Mobile service. To stop that from happening, you could ask a customer support agent to put a stop to the porting request. However, since you're contacting Public Mobile anyway, the customer support agent could submit the porting request again for you.
