My phone is completely dead. Battery is ok. I am still under warranty.

[sriskanda]

How do I change the phone that is still under warranty. The phone is completely dead. Battery is ok.

[stonechucker]

Folks, this was a 3 year old dormant thread.  This has been dealt with.

[CecicliaGarcia]

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[EmilyBaker]

But attention please, unlike media files like photos, videos, etc., contacts and messages are always stored in the phone's internal flash card, and it is can't be taken out and used in other device just like the SD card does. Thus, when your phone is broken without backup, and you can't find an effective way to extract or restore the saved data on the device, then you may lose them permanently. Tragedy, right? A good news here is that you can ask for help from a 3rd-party application to retrieve deleted data from broken Android mobile phone easily.

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[lspring]

It has been solved but I would have said that as long as the receipt is still available then the phone can be brought back to where it was purchased. If there is a preference to keep the phone, the warranty can cover repairs that can be obtained by giving it to the seller who will repair it.

If the recipt is lost then the seler might still exchange it for another. Or, if there are no more similar phones or the type one wants then a refund could be possible.

[Martin]

makkahn28,

Thank you for being supportive of my advice. Much appreciated!

[makkahn28]

@Martin, Your Answer is is deed Correct.

@sriskanda, Follow @Martin's Suggestion, and all will be well

[Martin · Accepted solution]

Hello,

If you purchased it from PM, and if you are a grandfathered customer, call 1-855-4PUBLIC.

If you purchased it from a non-PM source, contact the vendor for further instructions regarding its return, etc.

I hope that this has answered your question.