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How we make Certified Pre-Owned Phones like-new!

Public Mobile
Public Mobile

Hey Community, 


We received all your great questions about our Certified Pre-Owned Phones. Now we’d like to share a little more about our refurbishment process, so you can have complete confidence in your next phone. 


What do we check?


Battery Health 

We test the battery life and charge cycle of every device to ensure it meets TELUS functionality standards. If a battery fails any of our tests, we replace it with a new one.



We check the camera, screen, buttons and audio to ensure everything is working properly. 


Ready for Use 

Lastly, we do a factory reset and install the latest software before cleaning and repackaging. Your phone arrives ready to be used with a free SIM card. 


Every Certified Pre-Owned phone purchase comes with ultimate peace of mind

  • 30 day money-back guarantee so you can return or exchange if you change your mind. 
  • 1 year warranty that covers all manufacturers defects (excluding Physical/Liquid damage), starting from date of purchase. 
  • Online phone purchases can easily be returned by mail. 

We also have some limited-time offers, so visit our Certified Pre-Owned Phone Catalog to save on your next phone. 


       - Public Mobile Team 


Mayor / Maire

Thanks for information on the refurbishment process @J_PM .


Will this information be tagged or linked in the Get Help Articles as well?


or, in the phone buying section?

Mayor / Maire

thanks @J_PM   


Great info.


The best part of this CPO program is the warranty, it is as good a warranty as any new phone you get.    And also the peace of mind,  no worry about getting blacklisted phone like the risk from private sell


It would be better if it has a bigger selection of phones   🙂

@softech wrote:

And also the peace of mind,  no worry about getting blacklisted phone like the risk from private sell

Unfortuantely, the risk of that happening with one of these device still isn't zero. For example, someone could have previously purchased this phone, and then had a carrier add it to the national list of phones reported as lost or stolen.  I don't understand why someone would do that (possibly for insurance reasons), but it's still a possibility.  However, if that happens, Telus would have to fix this by replacing the device.

Good Citizen / Bon Citoyen

Has anyone owned one of these that could give a review of their experience? I’d be nervous to buy a used phone from a someone I don’t know… 

@Emabean   It is in fact better than buying from someone you don't know as you are buying directly from Public Mobile.


The good thing for buying here is the warranty and refund policy.  You have 30 days for full refund if you do not like it.  If you decide to keep it but something goes wrong later, you have full warranty for a year.   So, the refund and warranty policy is as good as buying a new phone.


Yes, do not buy used phone via private sell, there are many problem with blacklisted phone or the quality of the phone.  Buy CPO phones from PM is better and less to worry,