I've had exactly your problem. Try all the above stuff first but if nogo, do try the "Chat with SIMon" button under the Get Help! tab....stay online and be patient while keeping an eye open for the chatbot response. (I wasn't watching closely-it supr...
I bought one and it was perfect. A brand new phone as far as I could tell...likely a phone someone used for a day or two and just didn't like. or maybe just old stock. I'd certainly buy another from PM if this comes to harm
