My number hasn’t transferred over

[Kailieluzelle]

I initiated a transfer 5 hours ago and I still have the SOS message in my phone with no data or cell service. 
I have an email from Telus mobility confirming that the transfer started but nothing has happened. 

[hairbag1]

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@Kailieluzelle wrote:

Esim 

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Make sure the Public Mobile e-sim is the primary sim.

[Kailieluzelle]

Esim 

[hairbag1]

@Kailieluzelle 

are you using a hard sim or esim ? 

For hard sim, leave the old one in the cell until it quits working, then install the new Public Mobile sim.