My mobile data doesn't work

[Al2000]

Hi Everyone,

My plan provides me with 2 GB data. I have not used the data this month and my phone is not allowing me to activate my mobile data. I have tried restarting my phone a number of times and it does not work. I have also taken the SIM card and put it in another phone and then that phone mobile data doesn't work so it is not a phone problem but a public mobile problem. 

Also when I check my "subscription and add-ons" tab on my account, I do not see any data provided with my plan even though I have had this plan for 5 years now. 

Can someone please help me fix this issue? I am not sure what to do. 

[Herve52]

make sure APN is correct for PM. Should be sp.mb.com

Go to Settings, click on Mobile Networks, Toggle "Allow device to use mobile data", click on Public Mobile SIM (Sim 1 or Sim 2), go to Access Point Names and add the PM APN if not there

[Al2000]

@slusagm 

Can you please give me step by step instruction of how to reset my network setting so I can make sure for myself that that is what I did? If it still doesn't work then I will open a ticket.

[slusagm]

@Al2000 

you tried the Reset network settings trick yet?

and on a Moto phone, check and disable Mobile data limit:
To disable the mobile data limit on a Motorola phone, navigate to Settings -> Network & internet -> Mobile data -> Data warning & limit. Turn off the toggle for Set data limit to remove restrictions.

if you done both and still not getting data, please open a ticket and ask PM to check and refresh your account.  

 Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Al2000]

When I checked my phone usage breakdown, it shows that my month starts from the 27th of the month and I have used 109MB data. The mobile data on my phone works for a second and then stops working and this has been going on for a few weeks. When I checked my subscription on public mobile website account, my subscription does not show any data in my plan even though my plan should have 2GB of data.

I have a Motorolla Moto G 5G 2024 phone.

It works well on wifi but does not connect to mobile data. I am able to call and text on my phone.

[slusagm]

@Al2000 

try Reboot phone and Reset network settings

make sure no data limit enabled on your phone

but if you still cannot use data, tell us what plan you have.  And check My Account.  Click Usage Breakdown under the Usage meter on the front page and it will show how much data you have.  Or post screenshot

and also, tell us what phone do you have