12-29-2019 11:28 AM - edited 01-05-2022 08:45 AM
Was advised i would get 30 days free. After my first month. Also i feel i added too much money last month. Now i have to add more money,Not happy about that. Also not talking to anyone sucks. C'mon Public Mobile. Not happy with the services. Thank you. New customer
12-29-2019 11:44 PM
There were several 2nd month free promotions during the past months (e.g., activate any plan to get the 2nd month free for Black Friday Sale, or activate any plan $25 or higher and get the 2nd month free for Christmas Sale). Which one did you purchase? Also, what do you mean you have to add too much money? Any money you add will stay in your account as your future credits and it will only be deducted accordingly when you renew.
When you purchased the 2nd month free plan ( $25/30 days for example), the 2nd month $25 credit will be added into your account automatically a couple of days after your purchase so you don't have to pay anything extra when it comes to your renewal. That's how it works.
12-29-2019 11:34 AM
Hi @Frank555
If you have the display saying how much you will pay next month, you can ignore that
The money should land on your account before the next reveal date
If it doesn't please contact moderators
12-29-2019 11:33 AM
Hi @Frank555
When did you sign up?
Can you please take screenshots of your payment history all the way to initial payment blackout/zoom out stative info
Thanks
12-29-2019 11:32 AM
@Frank555 wrote:Was advised i would get 30 days free. After my first month. Also i feel i added too much money last month. Now i have to add more money,Not happy about that. Also not talking to anyone sucks. C'mon Public Mobile. Not happy with the services. Thank you. New customer
When did you activate your SIM?
Adding money into your account will just stay there for your next renewal.
Nope. No one to talk to. It's what you signed up for. The online "moderators" seem to be responding reasonably well these days.