My daughters phone was stolen we cant remember her email address or password

[Drifer87]

How can we deactivate her phone? 

[VANESSAONEILL42]

Its worth a shot to look in her google account saved passwords. 

to do this go to passwords.google.com 
Then search public mobile and see if anything comes up 

[BEER]

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@computergeek541 wrote:

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@BEER wrote:

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@computergeek541 wrote:

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@Drifer87 wrote:

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Isn't the email associated with ones account that is also the user id  in the Community Settings menu?

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This isn't always the case.  Although you need to have the e-mail address in self-serve to be the same as the self-serve account to receive rewards, customers are actually allowed to use any e-mail address that they wish.  They can be different.  In this case, it's also possible that the daughter does not have a Community account.

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Well it's worth the try and let's hope that they used the same email.

[Tiprix]

@Drifer87 by any chance have you gone in her email addresses and searched "Public Mobile", she should have received an email when she first activated the account.  You might also want to check your email if you use the + trick for Google accounts. If nothing comes up, the mod would be the best bet. If she can log in her community account they would be able to link the public mobile account, if not there might be other security measures.

[computergeek541]

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@BEER wrote:

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@computergeek541 wrote:

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@Drifer87 wrote:

How can we deactivate her phone? 

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You can report the phone as lost/stolen so no one else can use the service, but since you don't know the e-mail address for the self-serve accuont, you'll have to send a private message to the moderators.  That can be done through this link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Isn't the email associated with ones account that is also the user id  in the Community Settings menu?

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This isn't always the case.  Although you need to have the e-mail address in self-serve to be the same as the self-serve account to receive rewards, customers are actually allowed to use any e-mail address that they wish.  They can be different.  In this case, it's also possible that the daughter does not have a Community account.

[BEER]

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@computergeek541 wrote:

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@Drifer87 wrote:

How can we deactivate her phone? 

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You can report the phone as lost/stolen so no one else can use the service, but since you don't know the e-mail address for the self-serve accuont, you'll have to send a private message to the moderators.  That can be done through this link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Isn't the email associated with ones account that is also the user id  in the Community Settings menu?

[BEER]

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@Drifer87 wrote:

How can we deactivate her phone? 

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Since you obviously have logged in to this PM Community forum -- just go to settings and there you will find the email associated with your account that also happens to be your account user name. Log in to your account and activate "lost/Stolen" .

[foldhero]

Most people will set the same email for both the community and the self-serve. So you should try to look into her community profile, under "Private statistics" you should find the email address. That is if you can get into her community account.

[Jackhyf63]

@Drifer87  report to mods so they can block someone from using her account.

[computergeek541 · Accepted solution]

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@Drifer87 wrote:

How can we deactivate her phone? 

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You can report the phone as lost/stolen so no one else can use the service, but since you don't know the e-mail address for the self-serve accuont, you'll have to send a private message to the moderators.  That can be done through this link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437