@dmajcan
What is the date of your renewal? Which plan are you on? Do all 3 charges from your credit card also appear in your self serve accounts payment history? Do you have a balance on your account? If you do not have a record of the charges that are not your renewal or a manual top up that is reflected as a balance in your available funds or are all automatic top ups have the moderators investigate the source of the errant charges.
In your self serve account go to your daily usage history. Your data usage is reported in two 12 hour blocks each day. Add these up from the day of your renewal until today. There is a delay of 12 hours or so in the data being reported in this section vs your overview page or the counters in your usage page which are time accurate. Make a note of the date and time of any large lblock of data usage that is out of the ordinary to your average usage.
Compare any unusually high usage to your data usage in your phone. See if you can identify if a particular app or a possible software or security update occurred and it's date/time. You can also use your timeline to determine if you were likely on wifi or not. Errors can happen....if you have compelling evidence that there has been a mistake or that your data counter did not reset upon renewal you can ask the moderators to reset your data.
Take the time to employ all the data saving tools in your phone. Make sure your data tracker is set to the correct 30 days of your plan cycle. Use your data warning and limiter. Set them for example to 25% and 50% of your plan data. This way you can better track your usage and monitor unusually high usage and take preventitive action if an app has a glitch or you disconnect from wifi. If you miss the warning the limiter will stop your mobile data before you recieve the 75% and 95% data usage texts from pm. Please note pm sends data usage texts based on the total amount of data on your account. This would be plan data and any data add ons, promo or bonus data you may have.
