My data plan is not working

[Fred5454]

Hi, for the past few days, my data plan is not working and I have no access to internet outside of wifi. Thanks for your help in resolving this 

Fred

[esjliv]

@Fred5454 -

Are you able to use your calling and texting services working okay?

If you are showing the data line in your overview section in your self serve account (as @dust2dust and @BKNS27 ) posted, try below troubleshooting:

• restarting your phone
• remove and reinsert your sim
• toggle into/out of airplane mode
• reset device's network settings
• try your SIM into another phone to see if data works

[hairbag1]

Where are you located ...perhaps there's an on-going outage issue in that area.

[Fred5454]

It shows I should still have data. Not sure why it’s not working 

[BKNS27]

@Fred5454 

What plan are you on?

You might have used up all your data for this month.

You will need to login to your account (on you phone or a computer through wifi) and check under My Data & Add-ons. If it is not listed then you used it all up.

You can view your data under View My Usage.

[dust2dust]

Have you checked your account for data left? If you know your 4 digit account pin you can dial 611 to get the amount left if any. But also log into your account and check under my data & add-ons.