My data not working

[Barmodx]

Hi

Today the data not working at all

[hTideGnow]

hi @Barmodx 

did you try Reset network settings?

which area you are in ?

check you check Telus outage? there is some wireless interruption in the West

https://www.telus.com/en/bc/outages

And ask PM support agent to check and reset the account

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Barmodx]

I did check everything shows okay 

But the data work slow like 1G not 5G

 i don't know why it show 5G+ 

Can't even load google.ca need 3to 5 mins 

And every 20mins i need to reboot the phone 

It looks fake 5G 

[hTideGnow]

hi @Barmodx 

check any outage int he area

and try Reboot phone and Reset network settings