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My data is not working

sacmanitin
Great Neighbour / Super Voisin

Data on my number is not working . request help

3 REPLIES 3

esjliv
Mayor / Maire

@sacmanitin wrote:

Data on my number is not working . request help


Hello @sacmanitin 

With the Public Mobile SIM in the phone, do a Reset of your Network Settings.

 

If still issues...What type of phone do you have?

 

Check out APN settings: https://apn-canada.gishan.net/en/apn/public-mobile

 

Triguy
Mayor / Maire

Have you log into your account to check your usage ?  Under data and add-ons if no amount is shown then you have used up your attloment.  You can purchase an add-on for 1GB for $15.

If there is an amount make sure to check your APN settings.  Try rebooting your phone.

 

Anonymous
Not applicable

do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.


Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

 

Changing APN Settings On An IPhone

click HERE 

 

Changing APN Settings On Android Phones

click HERE 

 

make sure your DATA is on.

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