My data is not working

[rumblefish]

Can somebody please help me my data is not working on my nexus samsung just got the phone talk and text is working but not my data

[rumblefish]

Thanks Shawn I’ll try that

[ShawnC13]

@rumblefish, if you are new and your old provider was freedom you may need to do a network reset or even a factory reset to get your data working

[torontokris]

Check your APN settings (esp if its an unlocked phone from another carrier/country)

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Ph...

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

[xCameron94x]

When did you join pm? Can you log into self serve and check if you have any data left? 

On the main page on self serve under "my plan And add ons" you should be able to see data usage. If you do not see any data there, it means you have used up all of your data. If you do see data usage there, you may need to check the APN settings