My brother passed, I'd like to close his account

[MissJenni]

How do I reach an actual agent who can help me do this? 

I no longer have his phone but I do have his sim card from it. 

[MissJenni]

@computergeek541  he didn't use a credit card. If anything it was done via a debit visa and it was his. 

His bank told me I had to get the company to stop the auto withdrawal and I do believe I see it on his bank statement. 

[MissJenni]

Which I believe is happening since there's a $25 withdrawal on his bank account, from what I see on his bank statement.

[softech]

@computergeek541 yes, I agree.  I will only suggest this with great caution.  I will never suggest this for those who just complain they don't like the service.  And yes,I will keep that in mind 🙂

[computergeek541]

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@softech wrote:

@MissJenni  whose credit card it was used?

If it was yours, or whoever you know,  the quickest way is to call the credit card and do a chargeback on the last PM charge.  Once chargeback is made, the account will be suspended

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@MissJenni 

I am sorry to hear about this.

@softech 

I do not recommened charging back a valid charge. There are possible legal ramifications to doing that for a fully authorized charge.

[MissJenni]

Noone has been labeled trustee. He didn't have a will.

I'm dealing with the bank on Friday. 

[dust2dust]

@popping- This place isn't a pre-authorized recurring payment place. The bank won't know anything about it other than some "random" charges from here.

[popping]

@MissJenni 

If you are the trustee 0f your brother's estate, ask the bank to stop payment to all per-authorized recurring payments.

If you are not his estate trustee, ask his estate trustee to stop payment.

[dust2dust]

Such a hassle all of it is eh. So with all your calling, call the bank to do whatever needs done there which should stop the payment. The renewal will fail and the account will drop off.

Or give the sim and account to someone you know. It might be on the old rewards system so it might be desirable to someone that knows. Change the number if it's too weird using his number still.

[MissJenni]

Thank you @dust2dust ohh maybe he did have autopay via his debit card as I see a 25$ withdrawal on his banking statement. I am currently on hold to a government agency to close some other things so I will try that after, thank you 

.

[softech]

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@MissJenni wrote:

He did vouchers 

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@MissJenni   If he did voucher , then it is easy.

PM is prepaid provider, will only provide service if the account is paid for.  As you won't be putting in new voucher, the account would be suspended on the next cycle (assuming no fund in the account now),  Once suspended for 90 days, account would be closed permanently. 

Of course, he could still have fund there from earlier vouchers. There is nothing you can do to get those money back.  So, you can just leave them there until the money are drained 

[dust2dust]

Sorry for your loss. Dial 1-855-4pu-blic and enter his number and hear the recording. Listen for the next payment and balance. If it says something about automatic payment then he has registered a credit or debit card of some sort. If his balance is less than the plan cost and it doesn't say automatic payment then the next renewal will just fail and then eventually just drop off the system.

Or just dial the number and tell us what all it said.

Adding - let us know the balance then. If less then just let it fail.

[MissJenni]

He did vouchers 

[MissJenni]

Thank you @JK8 I have do e so and am awaiting reply. 

[softech]

@MissJenni  whose credit card it was used?

If it was yours, or whoever you know,  the quickest way is to call the credit card and do a chargeback on the last PM charge.  Once chargeback is made, the account will be suspended

[MissJenni]

Thank you @softech he did not ha e a credit card and I do not have access to his account. 

I will try the option of PM Support.

Thank you

[JK8]

@MissJenni 

Contact an agent.

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[softech · Accepted solution]

@MissJenni   

sorry for your loss.. my condolences

If your brother is using his own credit card for PM, once the credit card is cancelled, PM cannot renew the account, the account would then be suspended and then would be closed after 90 days

Or you can also open a ticket with PM Support and either have them to close the account for you or grant you the access to his My Account.  Please message them here:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there