My bonus data is missing

[EthanLyons10]

My 2 gig bonus data, a Christmas gift a couple of years ago has disappeared ever since the update.  Where did it go and can I get it back?

[DennyCrane]

You are correct those bonus data add ons don't expire, but it's only until used. It's not a recurring data bucket, it's one time use. You must have used it without realizing. Mine transferred over to the new system just fine. 

[esjliv]

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@EthanLyons10 wrote:

I tried refreshing but nope.  It was supposed to be a never expire gift.  Worked fine for past 2 years.  Just disappeared

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@EthanLyons10 - are you sure it was supposed to never expire? All customers receive the More the Merrier addons and they DO expire once used up.

If this was not the More the Merrier gifts, then was it an activation promo of some sort? Even these activation promos sometimes have expiry dates after so many months(renewals); and often they may go away if your plan changes or your plan goes into nonpay status. Has this been your case at all?

[EthanLyons10]

Thanks for the link.  I ailed cs so we will see what happens.  Appreciate the help

[Handy1 · Accepted solution]

@EthanLyons10  Then please 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[EthanLyons10]

I tried refreshing but nope.  It was supposed to be a never expire gift.  Worked fine for past 2 years.  Just disappeared

[softech]

@EthanLyons10   you saw that before on your My Account?  When was the last time you saw that on your My Account?  

Try logging in My Account again using Incognito mode and see if the addon there

If not, check the Usage log.  Unfortunately, it only shows 90 days of data.  so, you can try to see if during this 90 days, any cycle you over-used the data.  If so, then PM would have used the bonus data once your monthly data are used up

[Handy1]

@EthanLyons10  Chances are you used it up but check like this 

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info