My account

[StephanieV]

Need to update my credit card info.  I go to my account and it jeeps asking to resume adding a subscription 

[hTideGnow]

hi @StephanieV 

please ask PM support agent to help

you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[StephanieV]

Still doesn't work 

[slusagm]

@StephanieV cache is not the problem, you need PM to help. Please open ticket for quick resolution 

[StephanieV]

Clearing cache is not working 

[slusagm]

The system cannot find your My Account. 

Nothing else you can do other than ask PM to help 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[Chalupa_Batman]

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@StephanieV wrote:

Need to update my credit card info.  I go to my account and it jeeps asking to resume adding a subscription 

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Public Mobile's website and app are known to have cache issues. With your PC, go into your browser settings, clear the cache settings, restart the browser and go into incognito mode and sign in and try again. If you’re using the Android app, go into Settings, Apps, find the Public Mobile app and clear the cache then restart your phone and log in. If you’re using an iPhone, delete the app, restart phone, go to the App store and redownload.