03-20-2024
07:28 PM
- last edited on
03-21-2024
01:26 AM
by
computergeek541
03-20-2024 08:54 PM
HI @Threedenim
all you need to do is to check with PM CS agent, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-20-2024 08:50 PM
If I decide to withdraw from Public Mobile, what should I do?
03-20-2024 08:21 PM
I am currently subscribed, and I received a message from Bell on March 4th, to which I replied "yes." I thought that meant my number had been transferred, but I am still not receiving any messages or phone calls. I encountered an error during the porting process from Bell to Public Mobile, which has caused the current issue.
03-20-2024 08:15 PM - edited 03-20-2024 08:17 PM
HI @Threedenim are you porting out PM line into Bell?
in which case, the service must be active or the port would stuck (cannot complete). If your PM account is now suspended, please pay and resume service first.
03-20-2024 08:12 PM
My previous provider, Bell, says that Public Mobile should handle the resolution.
03-20-2024 08:11 PM
My account is active, but I cannot receive texts or calls. I can only make outgoing calls, so I am unable to receive messages or calls from others. It's very inconvenient.
03-20-2024 08:09 PM
I am currently subscribed to Public Mobile, but I am not receiving any texts or calls, and I have been struggling with this issue for over two weeks. Please, I hope you can help me resolve this.
03-20-2024 08:09 PM
HI @Threedenim why can't you? is your PM accoun still active?
03-20-2024 08:08 PM
I'm not receiving any texts or calls, so I can't enter "yes."
03-20-2024 08:06 PM - edited 03-20-2024 08:07 PM
How can I fix it if no one can contact me by message or phone call?
03-20-2024 07:55 PM
HI @Threedenim
if Bell requested port out again, make sure you have the PM sim card in the phone. You should receive a text from PM shortly and you need to reply Yes to approve the port
03-20-2024 07:53 PM
Bell has contacted Public Mobile asking for another port-out request. They've asked me to request the number transfer from Bell again.
03-20-2024 07:35 PM
@Threedenim - There aren't any port restrictions here on PM, so you are mainly available to all providers, like bell.
You will have to reply Yes within 90 minutes of the port request getting sent by Bell to your PM phone number you are trying to port into Bell.
If it doesn't work you will have to contact the Bell porting team.
Also use your account number that you can see at myaccount.publicmobile.ca or in the app in "Account" section for use in the Bell activation system - not your IMEI number.
03-20-2024 07:31 PM
No, just get a plan from Bell and they will transfer your number. Your Public Mobile account must still be active to complete the transfer .
03-20-2024 07:30 PM
Are there any locks when porting out from Public Mobile to Bell?