11-24-2023 12:09 AM - last edited on 11-24-2023 12:36 AM by computergeek541
Hello, I checked my credit card statement recently and found that Public Mobile charged me 3-4 times a month. May I ask how is this going
11-25-2023 09:45 PM
@Yanannaj , have you checked your private messages to see if you had response's back from CS_Agents?
11-25-2023 09:40 PM
Hello,
I've been following up on your account. However, after 24 hours with no interaction, the system is closing the ticket.
If you need further assistance, don't hesitate to get in touch!
You can contact us back using our chatbot SIMon or The Community using the following links:
Chatbot SIMon:
https://www.publicmobile.ca/en/on/get-help
Public Mobile Community:
https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community
A friendly reminder you can also have access to your Self-Serve account which is available 24/7 to manage your account. You can log in by clicking the following link:
https://selfserve.publicmobile.ca/
Kindly,
Clau- CS agent
11-24-2023 01:04 AM
Are you the only member in your family on PM?
If not, check your family members to see if they ran out of data and purchased extra data by replying to the text for extra data.
The only way to find out what the charges are for us to login to your account and check in the Payment section what the charges are for.
Otherwise, contact a CS_Agent by private messaging for details at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Boy…don’t people check their account on a regular basis? It’s like not checking your bank account to see all the transactions and balances!
11-24-2023 12:46 AM
11-24-2023 12:43 AM
In July and August, I have been charged twice a month. In September, I have been charged four times. October and November I was charged three times by public mobile!
11-24-2023 12:28 AM
@Yanannaj By any chance, Did you accidentally change subscriptions throughout the month thinking you were perhaps just browsing through the plans?
What were the amounts that you were charged?
11-24-2023 12:23 AM
have you checked your subscription or payment history, is there any change on it?
11-24-2023 12:22 AM
contacting agent with private message could be effective.
11-24-2023 12:15 AM
@Yanannaj wrote:Hello, I checked my credit card statement recently and found that Public Mobile charged me 3-4 times a month. May I ask how is this going
@Yanannaj , please send a private message to CS_Agent for help with this.
You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Customer Support Agents are available from:
A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.