My account was deactivated.

[Kbabe]

I have auto pay set up, I have sufficient funds, I tried a different card that also has sufficient funds. 

[CamZen]

Thanks for the tip, I'll start a new topic!

Chris

[krazykiwi]

---

@CamZen wrote:

I'm still getting an 'unable to process this transaction' message when trying to make a payment.  I've confirmed theres no issue on the credit card, I have multiple accounts with Public Mobile that posted payments today and just the one is having the issue.

I've sent the moderator team a message, not sure if there is any other steps to take.

Thanks for your help!

---

Hi, as you posted to a thread that is maked as solved you are not getting any replys.

Suggest starting a new topic.

Go to Community, at the bottom choose the best category that represents your situation (Not Knowledge Base), click orange target at top "Start a Topic".
Please include as much information as you can about your situation.

[CamZen]

I'm still getting an 'unable to process this transaction' message when trying to make a payment.  I've confirmed theres no issue on the credit card, I have multiple accounts with Public Mobile that posted payments today and just the one is having the issue.

I've sent the moderator team a message, not sure if there is any other steps to take.

Thanks for your help!

[Kbabe]

Try now to make a payment, it seems the self serve is working again. 

[CamZen]

I've seen other posts stating the auto-pay system is back up and running however I'm experiencing the same message of 'my account was deactivated' and have tried registering a new credit card and still can not process payment for the amount outstanding.  Also tried the 'report phone lost/stolen' fix and restarted my phone without any luck.

Any info on what to do from here?  Thanks!

[Effort]

@Kbabe

I encourage you to delete that image ASAP. It has your name and account number in plain sight, this information should be kept to yourself without public availability. You can repost the image but make sure you black out sensitive information.

[Kbabe]

My payment due was yesterday. My funds available in my usual account was over $3,000. It looks to me like the auto pay didn’t work. The person initially replying to my query seems to have been right that the site for making payments also wasn’t working when I was initially trying to problem solve. The site is working now so I selected to pay amount due and that solved the problem. I hope there is no issue ongoing with auto pay. 

[Kbabe]

Thanks stranger,

yes the account site accepted me making a paymnet this time around.

[popping]

@Kbabe

Login to your account.

What is the payment due date on the top of the overview page?

If your next payment due date is in December, you had renewed recently.

What is the amount of available fund in your account?

Please post a screen shot of your payment history without your personal info like phone number, account number etc.  We will take a look and find out what had happened and recommend a solution.

[stonechucker · Accepted solution]

The Self-Serve seems to be back online fully now.  It was not fully working for about an hour by my observations.

[Anonymous]

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@Kbabe wrote:

Not working!

---

Perchance have you been out of country for a while and it's been more than 3 months since you were active with Public Mobile?

[Kbabe]

Not working!

[Anonymous]

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@Kbabe wrote:

Plan expired in red

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But your service is *not* working right? Which is why you're here? Or is your service working and you happened to check your account?

[Kbabe]

Thanks, I’ll try to find that again, I couldn’t see where to do that.

[Kbabe]

Plan expired in red

[stonechucker]

Your balance has *most likely* already been taken from your credit card.  There appears to be work being done on the Self-Serve system right now, which may be causing you this trouble.  Check to see if either card has been charged during the night.

If you can get to the Lost/Stolen phone in Self-Serve, setting it to lost for 5-10 minutes, then reactivating may get this working for you.

[Anonymous]

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@Kbabe wrote:

It says my account has expired, I tried to select reactivate and that didn’t work. I tried to make a payment for ‘amount due’, and it says my account already has enough balance.

---

Expired is a keyword in this service.

Do you mean it says suspended?

Or does it say Plan Expired in red?

Is this the last day of your paid term?

Edit:

Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.

[Kbabe]

I tried the trick posted elsewhere of making a payment of a small amount to reset my account, the paymnet shows up but I still have no service. The other tip was to try and report my phone stolen, and then after 10 minutes report it found, but I can’t see where to do this.

[Kbabe]

It says my account has expired, I tried to select reactivate and that didn’t work. I tried to make a payment for ‘amount due’, and it says my account already has enough balance.