My account is suspended and I can not make a payment

[64]

Hi there,

My account is deactivated, I am trying to do payment using payment voucher but It keeps giving me an error:

public mobile unfortunately voucher could not be added

My phone number is: *****

Thanks

Removed personal info by mimmo

[gpixel]

@64 

you can contact customer support here

type "cannot process payment"
(use the chat bubble options, click "voucher" then click "contact us" then click "submit a ticket, click me" option)

https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

[gblackma]

@64 you can also use the one time payment option in your self service account to add the voucher. Could you try it that way? Thanks. Stay safe. 

[iliketotalk]

@64 try adding your voucher dial *611

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@64 wrote:

Hi there,

My account is deactivated, I am trying to do payment using payment voucher but It keeps giving me an error:

public mobile unfortunately voucher could not be added

My phone number is: *****

Thanks

Removed personal info by mimmo

---

[mimmo]

@64  try calling 611 and entering the voucher number.  If there are multiple 12 digit numbers try the various ones.

Where did you buy the voucher from?

Edit there is a voucher thread showcasing the various looks and locations of vouchers.https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#...