My account has locked

[oviform]

How to unlock my account is inaccessible since I put wrong password for couple times. My phone is 514 2933139

[mimmo]

@Anonymous @Dunkgirl  the first step would be to try the the forget password link first, which should be working, before contacting the mods.

@oviform  please try the forget password link. 

[popping]

@oviform

While your are waiting for moderator assistant, your may try the forgot your password link at the login screen if you have not already tried.

https://selfserve.publicmobile.ca/forgot-password/

[Anonymous]

you need send a private message >> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue 

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 48 hours of receiving the message.

And be patient please

Good Luck

[Dunkgirl]

---

@oviform wrote:

How to unlock my account is inaccessible since I put wrong password for couple times. My phone is 514 ***

---

Please remove your phone number, this is a public forum

EDIT As @mimmo suggests give the password reset a try then below

You want to send a message to the moderator team asap. Click this to send them a message  Please include in the private message your phone number, name, your account number and PIN code with as much detail as possible to prevent the need for more contact so they can solve the issue right away.

Community moderators are available from Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT) and strive to answer within the hour, but in peak periods could be up to 72 hours. (It is currently peak) Please be patient

More about contacting moderator team Click Here

P.S. if you need to make a payment / buy add ons dial 611 from your phone