My Phone was stolen along with my SIM/number

[Columike]

My phone was stolen with my SIM card in it. I succeeded in putting my subscription on hold. I have just bought a new phone and a new SIM card inactivated yet. How can I have this SIM card activated to recover my existing Phone number in it? Or what should I do to have my subscription continue in my new SIM with my existing number?

[Handy1 · Accepted solution]

@Columike  log into your account and sim swap the number on profile page and you will keep your same phone number and plan 

SIM  SWAPPING  profile tabs

[Dunkman]

@Columike 

Do not activate a new account with your new SIM card.  Just change the SIM card number in your original account under profile.  Once you change the number, then report your phone found.  

https://www.publicmobile.ca/en/ab/get-help/articles/change-sim-number

[fixin]

@Columike - Buy a SIM card from amazon for $5 or $10 from Public Mobile online or from any Mobile Klinik or TELUS / Koodo store and contact CS_Agent to activate it to your current account or even blacklist your old phones IMEI number to avoid activations on the TELUS network anymore (Koodo, TELUS, Public Mobile).

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages