My PUK code

[Matthew_young]

Hi I accidentally locked me out of calling and messaging by locking my PUK and have no idea how to get it back my if you need my phone number respond to this pls do this asap

[softech]

@Matthew_young  

let's try to get your PUK code first

if you cannot open a ticket with Chatbot with your account validation problem, please message PM support directly:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Matthew_young]

Not a solution is still a problem I hit the wrong button

[Matthew_young]

As said above it won’t let me unlock the SIM PIN option for my iphone

[Matthew_young]

When ever i try to get a ticket it makes me input my community name and password and my password don’t work

[Matthew_young]

I do have an iPhone but I cannot turn off my SIN PIN

[computergeek541]

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@BKNS27 wrote:

@Matthew_young 

If it is an iPhone, go to Settings>Cellular>SIM PIN and disable the SIM PIN you locked the SIM.

  

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To disable a SIM PIN, most devices require the customer to enter the PIN, which the customer wouldnt have.  Also, when a phone is asking for for the PUK< the needs to be entered first before the PIN would even be accepted.

[hTideGnow]

@Matthew_young   you are talking about SIM puk code and not device's screen unlock PIN, right?

for sim unlock PUK, you will need to submit ticket with CS agent and they can help

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Matthew_young 

If it is an iPhone, go to Settings>Cellular>SIM PIN and disable the SIM PIN you locked the SIM.