@Ebye wrote:
My login credentials are correct but they don't let me log in. What do I need to do to get my line up and running?
Hey @Ebye
That's a sign the payment wasn't made. Can you log into your account and make a payment?
You can also go to Shoppers Drug Mart and pick up a voucher. Then dial 611 from your phone and upload it that way and start the plan again.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
