My Data did not renew with my plan tiday

[Paigefrizzi]

My account is set to automatically renew with my debit MasterCard.

todY was the due day. 
my plan renewed but my data did not

can someone tell me why

[dabr]

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@Paigefrizzi wrote:

My account is set to automatically renew with my debit MasterCard.

todY was the due day. 
my plan renewed but my data did not

can someone tell me why

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@Paigefrizzi   If you're still waiting for moderators to respond and reset the data, you can try topping up your account with $1 and restarting the phone.  This may reset your account and restore the missing data. 

[gpixel]

@Paigefrizzi try making manual payments ahead of time. auto pay has issues when processing the payment. your account may have lost service for a sec. then when it tried to restore your services it glitched out, not resetting the data

[esjliv]

Hello @Paigefrizzi , 

Do you see any data listed under your "My Data & Add-Ons" section?

Are you looking at the data tracker on your particular phone device or your SELF SERVE (above)?

[JoyLuck]

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@Paigefrizzi wrote:

My account is set to automatically renew with my debit MasterCard.

todY was the due day. 
my plan renewed but my data did not

can someone tell me why

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Can you log into self service and see if your data is listed on the overview page? 

If it is not contact the moderators.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.