@ptpzThere's actually no technical reason that the name or address information in your account even needs to be accurrate/current, other than potentially as a verification point if you ever have to re-gain access to the account if you're locked out or something... The only address that actually matters is the one associated with your credit card pre-authorized payment info, so the credit card can be validated... Public Mobile will never actually mail you anything.
We have 2Fa now on the self-serve portal, but there was a point (approx 2020-2021) where fraudulent port-outs and sim swap fraud were being regularly reported in the forums here, and altering your name in the account was actually a recommended protection against porting out, so that the name a fraudster might try to use to port out your number would not match what was actually in your account. 😕
So in a nutshell, I wouldn't worry about it too much - but I can understand that would be kinda annoying - maybe a ticket will at least make them aware of the issue and they might eventually do something about it...
Edit: I just checked out the "Update Account Information" page in my own self-serve portal, and it looks like they've taken the pre-populated city list from the telephone number rate-centre list. Crazy, For example, South Kamloops rate centre is listed as "RedRock" - what normal person is going to know this! And many other cities in the BC Lower Mainland will be lumped into the few rate centres available for Telus Mobilty. (Vancouver, Abbotsford, Aldergrove, NewWestminster, Sechelt)
