My Account

[Mylee]

It does not open to see usage 

[softech]

@Mylee  what exact error you use?

can you access this page directly, maybe use different browser?

https://selfserve.publicmobile.ca/en/account/plan/usage-details

the page wasn't loaded? or the page was loaded but no usage?

do you see the download usage link and can you download?

[HALIMACS]

@Mylee 

If you're using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in.  If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message every time and appear to not let you login.

[dabr]

@Mylee   Try logging in using incognito/private mode or another browser/device or clear cookies first as there are lots of caching issues with PM's website.

[Handy1 · Accepted solution]

@Mylee  

Try again  incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page.                                ^^^