My Account

[Rocky_me]

Why is it when I want to log into my account the Public Mobile takes me to my Wife Teresa's account?

[CSA_PM]

Hello there.


I sent you a private message. 


You can view and reply to it by accessing this link: 


https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Rocky_me 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Handy1]

@Rocky_me  It’s cache issue , best to use two separate devices for each account for logging in that or if in same device one account with app the other on website. Or you have to clear cache and cookies and use new browser window to log into the offends accounts can also delete the app and reinstall it each time you want to log into to the other account if  on same device 

[hairbag1]

@Rocky_me 

Try rebooting your cell before logging in to your account.