My Account login ask me to activate new plan

[newnavy2025]

have been with Public Mobile for years. Trying to login and update credit card but it asks me to activate new plan.  But I don't need new plan, my service working and still have 2 weeks before renewal 

[softech · Accepted solution]

@newnavy2025 yes, agent will reply within an hour today, depends on the ticket volume 

CS agent can help most customers in similar situation to use the same email me login 

[newnavy2025]

thanks. Sent

do they work on the weekend? and I can keep using the same email address to login after?

[softech]

@newnavy2025 

the message actually means the EverSafe login system is unable to match your My Account with your email login .  Easy fix for PM agent and you just need to engage them by direct message.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there