My Account Access

[marcelezrak]

I am having the same issue, I have been a costumer since 2016 or earlier. I tried to access my account to see if i need to update my payment method or information and I am being asked to create a new account. When I try to change my plan I am asked to add my SIM # and I get a 'Invalid SIM #' message. I submitted a ticket but I have not received a message yet. 

[marcelezrak]

thank you I will try to connect them right now

[softech]

@marcelezrak  

 The error indicates that the Eversafe login system is unable to locate your My Account from your email login.  But no worries, it is an easy fix for PM support, you will just need to engage them by direct message.  Please private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there