4 hours ago
My old phone which has public mobile esim, is dead.
I want to move my esim to Telus need help with bypass text , so that Telus can pull my esim and mobile no. On their network.
Thx for the #, I was able to call them, however i get the same answer : connect with public mobile customer via ticket. They can't access public mobile data through telus.
4 hours ago - last edited 4 hours ago
hi @Aks56 but you call he phone number I sent you and talk to them? they can fir sure move the line from the end. we have gone through this before
anyway, you can ask PM agent to help
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
@Aks56 wrote:Will it retain my phone #?
Will it retain my phone #?
During the activation process, you're given the option to take a new number or port (transfer) old Public Mobile number to new Telus account.
Telus tells me to ask public mobile to bypass text, they can't do it at their end. And here i am stuck between the two.
@Aks56
the Public Mobile esim won't work on Telus...you need to download the Telus app, create the new account and buy their esim.
hi @Aks56 so, you are moving to Telus?
Telus owns PM and they can move your line over without the porting authorization text. But you need to call Telus porting team and ask them to help
I will send the number to your Community inbox
