Well, you might get contradictory responses here sometimes too. 🙂 But given that it's a public forum, someone will come along and offer a correction if something is off the mark.
It's apples and oranges to compare live chat on a site to a public/open forum. Live chat reps are only given so much info to share and the higher ups may not all be on the same page so they get mixed signals. And to each their own; one service may work better for others, so not sure I'd frame it in terms of "proof" and "superiority".
No matter what service, I think there are people who want to help. PM is awesome and it works better for me than other services, but it may not be for everyone. I've had exceptional customer reps on Telus and Koodo, for example. Unfortunately, mileage varies and not all sources of help are created equally. Nevertheless, thanks for sharing the experience and am glad PM works for you!
