More Moderators Joined the Community

[NDesai]

On behalf of the community and oracles, welcome to the community.  

As part of the new Support Structure, mods from other channels have registered to the community. This means more mods will be available to help out users with the account related issues. Finally, a bit of rest to @Mary_M @Shazia_K @MarieHelene_L and @Simon_O.

You can all see who's online on this page. 

See you all around. 

[Eveseric]

How can I speak to someone about my account

[wetcoaster]

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@Eveseric wrote:
How can I speak to someone about my account

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@Eveseric, you have to contact the @Moderator_Team. Include in your private message all relevant information such as your e-mail address, phone number, account number and a detailed description of your problem.

Here is the Knowledge Base article about contacting the moderators:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[RobertQc]

Its time to scale up this operation again or offer some overtime shifts.

[srlawren]

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@RobertQc wrote:

Its time to scale up this operation again or offer some overtime shifts.

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@RobertQc with no offense to our wonderful moderator team, I would actually rather see PM invest in fixing more issues that would reduce the need to contact the moderator team.  Allowing plan changes on suspended plans was a great step, but there's a lot of room for improvement.  

[RobertQc]

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@srlawren wrote:

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@RobertQc wrote:

Its time to scale up this operation again or offer some overtime shifts.

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@RobertQc with no offense to our wonderful moderator team, I would actually rather see PM invest in fixing more issues that would reduce the need to contact the moderator team.  Allowing plan changes on suspended plans was a great step, but there's a lot of room for improvement.  

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@srlawrenThis would be ideal. I wish I could bravo this multiple times.

[crystalholtby78]

I need help on Oct 13 someone change my son plan to 10 dollar then 40 plan I top up 103 dollar I want it back 

[srlawren]

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@crystalholtby78 wrote:

I need help on Oct 13 someone change my son plan to 10 dollar then 40 plan I top up 103 dollar I want it back 

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@crystalholtby78 we told you how to contact the moderator team on one of your several other threads where you mentioned this issue.  You never answered @z10user4 here https://productioncommunity.publicmobile.ca/t5/Announcements/Get-6-GB-at-3G-speeds-for-45/m-p/294647... when he asked if you contacted the moderator team.  You need to do that ASAP if you haven't already.  I gave you directions how to do so here:  https://productioncommunity.publicmobile.ca/t5/Announcements/Get-6-GB-at-3G-speeds-for-45/m-p/294532...

[crystalholtby78]

I did get then

[srlawren]

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@crystalholtby78 wrote:

I did get then

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@crystalholtby78 I don't understand--you got what, when?