More Moderators Joined the Community

[NDesai]

On behalf of the community and oracles, welcome to the community.  

As part of the new Support Structure, mods from other channels have registered to the community. This means more mods will be available to help out users with the account related issues. Finally, a bit of rest to @Mary_M @Shazia_K @MarieHelene_L and @Simon_O.

You can all see who's online on this page. 

See you all around. 

[ShawnC13]

@mimmo, we are but I think they are just introducing themselves and if you have one of them on any of your issues you will then be dealing directly to them.

Welcome @Amine_E, and @Noella_B, and @Ashley_T.  Thanks for joining the community to help out all of the members here!!

[mimmo]

I thought we are supposed to just use moderator_team for all requests,and not the individual mods.

That seems the most efficient and will stop people from tagging all mods for support.

My question also is when to tag vs when to private message.

My personal philosophy
Private message on account related issues tag on more general questions.

[SD08]

Thanks for the update, @NDesai.

Welcome to all the new moderators!  Glad to have you with us.  

[will13am]

I would like some clarification here.  Previously, people can use other methods of contact and now we are down to just one, which is the community forum and private messages.  Are the new moderators transplants from the other sources which are now closed?  BTW, this post should be stickied so it doesn't get lost in the mix.  Finally, a warm welcome to all the new faces in town.

[Amine_E]

Hi great users!

My name is Amine, new community moderator, and I am really excited about being a part of this wonderful community 🙂

-Amine

[canucks4life]

Thanks added a few more to my friends list once I figured out where the invisible link was

[Noella_B]

Hi there! 

Please do feel free to holler at me if you need help and it'd be my pleasure to assist you. 

Cheers 🙂 

Noella 

[Ashley_T]

Hey Community fam!

I'll be here to help if you have any questions 🙂

- Ashley 

[mimmo]

Welcome new mods. Glad to see the current mods get some well needed support.

This should help with the next influx of support requests next time there is a hot promo.

Out of curiosity does this mean there will be more mods online at one time or simply less time allocated to each mod.

How many mods are typically online during "office hours". I recall one of the mods saying she was the only one working on a particular day or pirtion of a day