Monthly plan renewal not Renewing after I topped up my account it’s been three days

[ShyanneB]

Please help me I wish there was some type of person I could call six *611 but every time I called it doesn’t do nothing for me were told me to go back online I just want to get my phone up and working I don’t get it my plan ended two days ago and it’s a $50 plan so I typed up $60 and now it’s saying my balance is now $15 it says my plan is still active but can’t make calls nor receive them or text 

[maximum_gato]

@ShyanneB 

To be clear....in your account your service says active. Your balance is $15 (credit). But your services are not working ? All? Both incoming and outgoing  texts? Calls? Data? Did your plan data reset? Does it show any used? You have rebooted your phone? Tried lost/stolen as suggested by @gpixel ?

[gpixel · Accepted solution]

@ShyanneB 

• try enable/disable lost/stolen mode in your self serve

if that doesn't help contact customer support here

type "account provision issue"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

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