Thanks for clarification.
There is no "Expired" category of data or any expired category for that matter. So the consumer. It's just part of PM system
It just says "expired" for the system to renew your plan.
At your end you only have one category. Pay for a plan and you have 30 days of the plan. Payment due date. New 30 days start. Don't pay then no service.
So your plan renewed the 28th 12am eastern. Next payment is due January 27th. Means you have your plan and it ends the 26th at 11:59pm Eastern.
The expired has nothing to do with your account or your plan. It's simply wording for the back end of the Public Mobile system.
At payment due date if system does not get a payment for next 30 days. Account is suspended all service stops working and you have 90 days from that the to pay to get your plan working again.
So there is no category for "expired". You pay a plan and you have 30 days to use the data. Plan renews, your data starts fresh again. Simple as that.
Regarding referrals you do not get both.
How it works.
The person that does the referring gets $1 off per 30 days. This shows in your "My Rewards" section of your account. You will see referral ($1) or wtv amount of people you referred. Like below.
At renewal the system automatically credits rewards to available balance. Debits the balance for the plan amount owed. Then charges (auto-pay) the card if there is a remaining amount owed.
You will earn a referral reward as long as the person your referred account remains active and in good standing.
The person that was referred receives a one time $10 sign-up bonus applied to their account within 72 hours of activation.
I hope I explained this well for you to understand!
Plans are 30 days. The evening of 27th your plan would have went from Active to Expired As it's starting the process for your renewal.
Then eventually later in the evening account would have went from Expired to suspended with this note.
Once midnight hit (Eastern) your data and (if people are on limited calling plans) would have renewed.
Through the early morning (like 2am eastern) you start seeing updates on your account transaction history. Rewards credited, availed balance debited, auto-pay charged etc. From that early morning till around lunch time you also see a next payment due date of 3 months ahead.
Then once all has updated in the back end and system your account goes back from Suspended to Active for another 30 days.
PM not going to give you half a day of a free plan.
Your next payment due date is January 27th. So you have till 11:59 PM Eastern standard Time on the 26th to use your data. Clock strikes midnight the 27th it renews.
Your account is in order there is no need to contact moderstors.
Thanks for screenshot. Looking quickly. Your renewal had to be before the 31st Dec as your next payment due day is January 27th.
I think your renewal was the 29th? (Maybe 28th)
You can confirm this by clicking "View Payment History" under "Make a payment".
My renewal was actually the 31st of Dec. My next payment is January 30th.
Once you figure out what date your renewal was Under "Change plan" click "View my usage". Then on new page there is a drop down for "Last 7 days" switch it to last 30 days. Go page by page up to renewal date. Calculate each "Data event" that says "WEB".
Each page is at bottom. It's best to go through each page as the sort feature does not work that great.
Do they add up to what you have currently used?
