Money was taken but account is suspended

[Yosief]

Hi Guys,

My account is suspended after the money was taken.... below is what shows up on my portal:

Your account has been suspended. Make a payment to reactivate your current plan.
Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service.
Reactivate Current Plan

Is it possible?

[ssears680]

new payment buyed and did not work at all can you pls replay asap thanks

[wetcoaster]

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@ssears680 wrote:

any one having issus i have added 58.00 to my account still not working so any one out there plase help me get back on line asap

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@ssears680

Unfortunately there is not enough information in your post to be able to help effectively here on the forum. Is this a renewal?

Wildly assuming that you have run into the recent auto pay glitch, or have another account related problem, you have to get in touch with the moderator team - they are back in office tomorrow morning 9am eastern time and will answer private messages on a first come first serve basis.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[ssears680]

any one having issus i have added 58.00 to my account still not working so any one out there plase help me get back on line asap

[Megs]

Money was taken and my phone is suspended. Plan is not active

[MarieHelene_L]

Hey @anitah, 

I'm here to help! I'm sorry to hear your plan did not renew as expected 😞 

Could you please send me a private message with your phone number and 4-digit PIN number? I'll look into it right away 🙂

Thanks, 

Marie

[anitah]

I am having the same issue here. It withdrew the money but for some reason my phone isn't working and I can't call anyone to help me! 😞

[Trooper93]

Hey I had the same issue yesterday, but then @Shazia_K helped out very quickly and smoothly with it.

[Acekiller]

my plan was renewed without issue today.

[X-Files]

...Let it be,  after 12 hrs later , its back to normal again.

[will13am]

Is this problem introduced from the last planned maintenance? 

[BrrMcGrr]

@Yosief, seems there has been some system glitches today.

[CaNuCk07]

@Yosief  You are unfortunately having the same problem as many others today.

As long as you have paid, and all your services are working, then dont worry.  It is a glitch in the system that makes it look like your account is suspended when it is not.

[Pier · Accepted solution]

@Yosief

As soon as your phone is working, no need to be worried. If it doesn't work, one of our mods @CS_Agent    will assist you.

Yours,