@Mods - HELP Port Fail

[kathrynboland]

@Mods @Shazia_K @Mary_M

I tried to port over to Public Mobile on Sunday for the 12GB plan and in the process I got an invalid SIM notification, but recieved a confirmation email. So I've been paying for service I don't have. 

Can you please look at my PM to help me port over? I have been waiting respectively but after being ignored on Twitter, in PMs and via email is very annoying. PLEASE help!

[kathrynboland]

Any update on my issue? @Shazia_K @Mary_M

[kathrynboland]

I've done all of the above for the last week. No response.

[jimmyche]

It's best if you contact Public with the below method with your phone number and/or account number so they can look into your issue.

You can get a hold of them thru the below methods:

Webpage> Get help> contact us

and/or

Private message mod from here

I would recommend you to do both. Please take note that at the moment, there's probably going to be a week long wait for fixing this issue. You can also try message public mobile through facebook.I had better luck with faster response there.

Refer to this link regarding how to message mod

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...