Moderators

[Pampunhar]

Hi plz send me my account number 

[Luddite]

---

@pandaq1ngy3 wrote:

need help reactivate my account

---

Dial 611 and make a payment.

[pandaq1ngy3]

need help reactivate my account

[krazykiwi]

---

@Tmunz87 wrote:

how long will it take for my cell to work 

---

When starting a new topic please start a new thread.

So far as this being labelled Moderators, this is not the way to contact a Mod.

Are you activating a new Sim/account?

[Anonymous]

---

@Tmunz87 wrote:

how long will it take for my cell to work 

---

What have you done to get where you are now?

[Tmunz87]

how long will it take for my cell to work 

[ShawnC13]

---

@Sheej wrote:

 Hi, i had made a payment on Aug 2 for $40 but i see that on the same day another $30 is debited from my credit card. Can you let me know the reason and refund it back to my credit card?

---

Without seeing a screen shot of your payment page, I am really thinking the $30 is actually a credit for the 3 services and actually only the $40 was charged to your credit card.  Or is there an actual second charge on your card for $30?

[Dunkman]

@Sheej

Sorry to hear about your troubles.  Did you change your plans recently?  That might have caused issues about double billing.  Check your payment history to see what the reason.  

However, for billing concerns, you likley need to contact moderator.  For future reference, starting your own topic or quesiton would better.  

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

[Sheej]

 Hi, i had made a payment on Aug 2 for $40 but i see that on the same day another $30 is debited from my credit card. Can you let me know the reason and refund it back to my credit card?

[cmatassa]

As the others mentioned, you'll need to send a message to the moderators.  These are Public forums, so making a post like this won't really help.

[dna2016]

@Pampunhar, log into your PM My Account, you'll see your account number directly underneath the "Logout" option.

[computergeek541]

---

@Pampunhar wrote:

Hi plz send me my account number 

---

As above, your account number is listed in your self-serve account.  It is also in the activation e-mail.

By simply posting a message in these forums, there's no way for any Public Mobile employee to know who you are. You must contact Moderator_Team privately to discuss anything about your account.

[Dunkman]

@Pampunhar  Are you able to login to your self service account?  If you are able, the account number is on the upper right side of the first page.  

If you are unable to access your account self service, you need to contact moderator.  

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)