Moderator

[magdalina]

Hi, today i tried to make a payment for my phone but when i try to dial *611 it tells me that this number is not saved and i cant get to the options

[gpixel]

@magdalina hi you can contact moderators here

type "cannot process payment"
(use the chat bubble options, click "voucher" then click "contact us" then click "submit a ticket, click me" option)

https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

[Anonymous]

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@hairbag1 wrote:

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@magdalina wrote:

Hi, today i tried to make a payment for my phone but when i try to dial *611 it tells me that this number is not saved and i cant get to the options

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When you dial 611 to make payment, make sure you're using your cell phone to make the call.

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Or 18554public from any phone. But I'd be more interested in what exactly the 611 call is coming back with.

[hairbag1]

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@magdalina wrote:

Hi, today i tried to make a payment for my phone but when i try to dial *611 it tells me that this number is not saved and i cant get to the options

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When you dial 611 to make payment, make sure you're using your cell phone to make the call.

[gblackma]

@magdalina log into your self service account is your account active or suspended? Thanks. Stay safe. 

[Triguy]

Here is more info.

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-through-611