Moderator_Team

[bennett9130]

My phone service won't allow me to make or receive phone calls or text messages.  

[austinhuang]

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@bennett9130 wrote:

My phone service won't allow me to make or receive phone calls or text messages.  

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Before asking for moderator help (which can take quite long), you should diagnose your problem first. Considering your lack of details, ask yourself:

• Is your phone locked?
• Put your SIM card in another unlocked phone?
• Check your account history in Self Serve. What is your last payment? Is your plan active?

[ShawnC13]

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@bennett9130 wrote:

My phone service won't allow me to make or receive phone calls or text messages.  

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You will need to send the mods a private message. 

To send a private message to a moderator click this link.  In your message please include:

          - PM Phone Number

          - 4 digit PIN (or at least 3 of the following to verify your identity)

                    - account number

                    - date of birth

                    - complete address listed on account with postal code

                    - email address on account

                    - most commonly called numbers

                    - alternate number listed on the account

                    - last payment date and amount

                    - last 4 digits of the credit card

          -Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[Anonymous]

you need send a private message >> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue 

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck

[Anonymous]

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@bennett9130 wrote:

My phone service won't allow me to make or receive phone calls or text messages.  

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Did you try the lost/stolen feature I suggested in the other thread?

Another trick to try is to manually put in another $1 and then restart the phone.