@Moderator_Team need help ASAP my voucher doesn't work and my phone bill is due tomorrow

[Chibibo86]

Phone bill due tomorrow. Need help ASAP!

[Chibibo86]

Thank you, I've manage to private message the moderator team. 

[Chibibo86]

Yes 1 voucher worked, other didn't.  Usually when I buy a voucher, it does work right away.

[srlawren · Accepted solution]

@Chibibo86 I've heard that voucher codes can take up to 72 hours after purchase to be considered valid sometimes.  Did you buy both at the same retailer and at the same time?  It would be weird if one was workng right away and the other needed 72 hours--you'd think it would be either both work right away or both need 72 hours.

@Haiggy wrote:

Just tag @Moderator_Team to your thread and they’ll show up.

@Haiggy this is not the right guidance.  Tagging may be adequate for general questions, but for something account-specific like this, you need to send the moderator team a private message.  More details in this Knowledge Base article:  https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

[Dunkman]

@Chibibo86

You are right.  You did not do anything wrong.  It is terrible.  But, as community members, we have no power over accounts.... we are customers like yourself just offering advice....

The only thing that I can think is maybe going back to the store you bought the voucher and maybe they made a mistake in activation?  Long shot, but worth a try....  

[Chibibo86]

This is just terrible...i don't have credit card which why i only buy voucher...i just paid $100 and i got no $100 to buy for another one...I'm on $120/3months plan and don't want to lose it..Also i use my phone for work, as i work for Skip The Dishes....It just sucks that none of this is my fault..I just need my phone...

[Dunkman]

@Chibibo86

Unfortunately, you will likely need to wait for moderator for response.  It will likely take 1-2 days.  So, your account might go inactive.  There was a problem with the activation of your voucher.  There have been a few cases recently on the forum, with people having issues with their vouchers.  The moderators can help, but will take time.  

As you wait for the moderator, you can try again in a few hours, maybe with a different browser....  if you can't have your account suspended due to waiting time for moderator, another voucher or you can try this online voucher site, which several members of the forum have used in past.

https://www.recharge.com/en/canada/public-mobile-top-up

[Chibibo86]

already did the *611 and still invalid. Also im not buying another $100, would suck if that doesnt work too

[Anonymous]

@Chibibo86, I believe you can try entering the voucher in the automated system (*611).  You can give that a try.  Otherwise:  Contact & then wait for a moderator, buy another voucher, or hope that the voucher works in a while.

[Chibibo86]

I bought 2 voucher one $22 and a $100. The $22 did work  but the $100 says invalid.  I cant wait for 24hrs since my bill is due and will cut my service 

[Anonymous]

@Chibibo86, Did you try clearing your cache and/or using your browser in privacy/incognito mode?  Also, when did you purchase your voucher?  Some have reported that their vouchers only became 'active' in the PM system after a certain amount of time.  It might just start working 24 hrs after purchase or something like that.

If you need to contact moderators for account related stuff, you are better off sending a private message to the moderator team.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.