Mobile data internet is not working

[Linaanata]

I just made renewal payment for my sim card yesterday, and chose data plan as well. However, I am still unable to use mobile data (for internet browsing) until now. As additional information, my previous package will be expired on dec 8, but I make a payment earlier so I can still enjoy my data plan. Does anyone know how to solve this problem? Thanks in advance 🙏

[YVR]

@Linaanata 

Public mobile has a FREE 1G add on right now. This can be used so you have days after you use to your plan data.  They also have 400 intentional calling minutes

[YVR]

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@Linaanata wrote:

Yeah, i have tried to reboot my phone, but nothing's changed.  I will wait until dec 8, and hopefully be able to use my mobile data as previous.  Thanks for your advices

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Did you check in self serve.  Maybe your mobile data for the 30 day cycle got used up.    Yes, you will be reset on Dec 8 and can your data again.

You can also buy a data add on so that you can still use data when you are over your monthly plan usage.

[Anonymous]

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@Linaanata wrote:

Yeah, i have tried to reboot my phone, but nothing's changed.  I will wait until dec 8, and hopefully be able to use my mobile data as previous.  Thanks for your advices

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You can tell if you've used all your data by looking at your overview page lower down under add-ons. If you don't see a data line there then you've used it all. Or post a screen snip of your overview page and we can help you figure out what you have. Blank out personal info of course.

Meanwhile, your options are:

to ask the moderators to renew your plan early

buy data add-ons

change to a different plan now

[Linaanata]

Yeah, i have tried to reboot my phone, but nothing's changed.  I will wait until dec 8, and hopefully be able to use my mobile data as previous.  Thanks for your advices

[srlawren · Accepted solution]

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@Linaanata wrote:

 As additional information, my previous package will be expired on dec 8, but I make a payment earlier so I can still enjoy my data plan. 

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@Linaanata if you literally *made a payment* only, then nothing will have changed with your plan.  If you scheduled a plan change for your next renewal date on Dec 8th, then you won't be on your new plan until Dec 8th.

[dabr]

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@Linaanata wrote:

Yes, the mobile data was working well before and i dont have any issue with apn, i guess.  I did changes to my plan because my previous plan seemed didint work..

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Is it working now?  What do you mean your previous plan did not work?

You can try rebooting your phone.  Usually after making any changes it's recommended to restart your phone.

[Linaanata]

Yes, the mobile data was working well before and i dont have any issue with apn, i guess.  I did changes to my plan because my previous plan seemed didint work..

[computergeek541]

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@Linaanata wrote:

I just made renewal payment for my sim card yesterday, and chose data plan as well. However, I am still unable to use mobile data (for internet browsing) until now. As additional information, my previous package will be expired on dec 8, but I make a payment earlier so I can still enjoy my data plan. Does anyone know how to solve this problem? Thanks in advance 🙏

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Has data ever worked on your phone? If not, this could be an APN setting issue.

if the data did previously work, am I correct in assuming that you did an immedaite plan change to get data working again after running out from your previous plan?