Mobile app not allowing Log-in

[Tracy89]

Hello, I recently opened an account but have yet to be able to log into the mobile account since opening it. After setting my phone up, etc., I was logged out. When I try to log back in, I enter my info and click "log in", it loads, and then returns to the same log-in page. This cycle repeats if I try to log in again. 

Please let me know how I can fix this problem and access my account on the mobile app. 

Thanks.

[computergeek541]

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@will13am wrote:

@Tracy89 , try force closing the app, delete app cache and then restarting the app.  

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That does sometimes work,  but there are other times that I must do a storage clearing for the app before I can log in proeprly again.

[will13am]

@Tracy89 , try force closing the app, delete app cache and then restarting the app.