Mobile Network Not Available

[TAB1]

I'm able to receive calls, but when I try to make a call I get msg mobile network not available. 

Anybody else? Solution?

[Chalupa_Batman · Accepted solution]

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@TAB1 wrote:

I'm able to receive calls, but when I try to make a call I get msg mobile network not available. 

Anybody else? Solution?

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Hello @TAB1 

If your account is active, you can try placing your phone into airplane mode for 5 minutes, turn off the phone for 5 minutes and then restart it and turn off airplane mode. This resets your connection to the network.

If that doesn't work, you can always check the link provided to see if there's an outage in your area. I won't create a redundancy by pasting it again.

[hTideGnow]

hi @TAB1 

what phone do you have?

check if any outage in the area
https://www.telus.com/en/on/outages

And Reboot your phone and Reset network settings and try again

if same, ask PM support agent to fresh the account.  

 submit a ticket with PM support agent.  You can submit a support ticket right at My Account and PM app using the  Expert Messaging in one of these ways:

• My Account on a browser: Login and click Message Centre on the left pane to Start a Chat
• Public Mobile App : Login, and Go to Support page, click Chat with an Agent, and Start a chat
• If unable to access My Account/PM app, submit a ticket here using the your current Community login (or use another email to create a new Community account):   https://expert-messaging.publicmobile.ca/guest/chat/
  
  At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET             

[slusagm]

Try Reboot phone and reset network settings

if issues persists, ask PM to help.   Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link: 
https://expert-messaging.publicmobile.ca/guest/chat/
 (Use your Community account to login.  If you don't get the 2FA text, click Didn't Receive code or Resend code and choose to receive via email or voicemail. But if you still cannot get the 2FA code, then use another email to create another Community account to open ticket ) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )