Missing something

[Nico]

Hi I am wondering if I'm missing something with the suspension service.

It's like this: my phone was stolen, so I suspended my service. In the next day or so I bought a new sim card and new phone. I put the sim card in my phone and then reactivated my service. The phone is registering the sim card because it shows the network provider is Public Mobile. I cannot receive phone calls, I can't make phone calls, I can't text, basically it is not connected to the network. Indeed in the top right corner of my screen the service bars have a little X over them indicating I have no service. When I call my phone from another it rings before going to the answering machine. Did I miss something with the suspension service? Did it even work? Or is this maybe a faulty sim card...?

[Luddite]

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@Nico wrote:

Haha, so now my next question is how long should it take for the new card to register...?

😄😄😄

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@Nico 5 minutes; reboot your phone.

[tabi159w]

I don't think you did anything wrong when reactivating, just reboot your phone and your network.

[geopublic]

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@Nico wrote:

Haha, so now my next question is how long should it take for the new card to register...?

😄😄😄

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@Nico  Restart your phone or in/out of airplane mode should do the trick.

[gblackma]

@Nico it should be alnost instantaneous. Try restarting your phone. Wait 30 seconds and restart it. Stay safe. 

[Nico]

Haha, so now my next question is how long should it take for the new card to register...?

😄 😄 😄

[geopublic]

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@Nico wrote:

Hi I am wondering if I'm missing something with the suspension service.

It's like this: my phone was stolen, so I suspended my service. In the next day or so I bought a new sim card and new phone. I put the sim card in my phone and then reactivated my service. The phone is registering the sim card because it shows the network provider is Public Mobile. I cannot receive phone calls, I can't make phone calls, I can't text, basically it is not connected to the network. Indeed in the top right corner of my screen the service bars have a little X over them indicating I have no service. When I call my phone from another it rings before going to the answering machine. Did I miss something with the suspension service? Did it even work? Or is this maybe a faulty sim card...?

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@Nico  You need to add the new sim card into your account via selfserve.

[gblackma]

@Nico try the 2 tricks that I mentioned above. If they fail, do a network reset and restart your phone if it doesn't automatically do so. 

To perform a Network reset, follow these steps.

1. From the Home screen, swipe up, then tap Settings.
2. Tap System > Reset Options > Reset Wi-Fi, mobile & Bluetooth.
3. Tap RESET SETTINGS.
4. Enter your PIN or Password, then tap Next.
5. Tap RESET SETTINGS again to confirm.

[Nico]

The missing Link!! Thanks!

[Nico]

Sorry, forgot to mention it's a OnePlus 3.

I know they're compatible because I have had a OnePlus 1 with PM before and I remember seeing a thread here before about OnePlus 3s with PM...

[Triguy]

Did you change your sim card in your self serve account ?

https://www.publicmobile.ca/en/bc/get-help/articles/lost-or-stolen-phone

[TigerKing]

Did you report it lost in your self serve? If so you need to report it found to restart your service.

[gblackma]

@Nico whats the make and model of your phone? Try these 2 tricks.

1.Restarting your phone. Turn your phone off, remove and reinsert the SIM, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.