What was the date you activated? And approximate time of day? Did your friend get a Cha-ching text the following day at 2pm eastern from 611? You didn't even recieve the $10 bonus referral credit?
Nothing showing in your friends rewards accounts? The points account wont show anthing at all until much later. Did you get a checkmark when you entered the referral code as below?
The first of the $5×5 month RAF credits was added on June 10th. The second $5 credit should be applied later today followed up with a text from 611 confirming the $5 credit has been added to the account.
Start by sending a detailed private message to the customer support team explaining the issue and including the referral code and your friends phone number if possible to ensure the correct referral code is entered. You may need a tech team ticket opened as well in case you don't get the $5×5 months credit. Your friend will have to do same.
This particular bonus RAF crddit has been problematic. I myself and my referral are still awaiting the application of the $5×5 month RAF credit. 6 support requests and 3 tech team tickets later it still has not been sorted out??
Once applied it will look like this in your transaction history....
RAF May $5/Référéez-un-ami mai $5......$5.00
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
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If your friend can see something like this (your phone last 4 digits) on his account that means referral code has been applied. You just have to wait to be processed.
