Missing Reward

[janibee]

My husband signed up for Public Mobile using my referral code the first week of February.  I received my referral bonus but he has not received his $10 bonus for signing up.  How do we go about resolving this?

[dabr]

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@janibee wrote:

We have found a resolution.  Thank you!

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@janibee   Do you mind sharing the resolution...was it as suggested by Z10user already received and used towards the second renewal cycle?

[janibee]

We have found a resolution.  Thank you!

[Anonymous]

 @janibee : If you got the dollar in your rewards and you see his last 4 digits in your rewards details then it seems extremely unlikely that he would not have received the $10.

If you like you could post the Payment history from activation to now and we can see what you see.

[janibee]

No he hasn't received as of today.

[Anonymous · Accepted solution]

 @janibee : Are you sure it didn't go towards his first renewal the first week of March? Check the Payment history on that account to see the transactions.

[dabr]

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@janibee wrote:

My husband signed up for Public Mobile using my referral code the first week of February.  I received my referral bonus but he has not received his $10 bonus for signing up.  How do we go about resolving this?

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@janibee   He'll need to contact moderators via chatbot and type "missing referral reward" and follow prompts here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

The second option if problems arise with chatbot is to send a private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437